🚚 Shipping & Service Policy — Equicrafts

Shopping cart (0)

Effective Date: Jan 01, 2025

At Equicrafts, we are committed to providing reliable, timely, and transparent shipping and service experiences for our customers — both locally and internationally.

📦 1. Order Processing Time

All in-stock items are processed within 2–3 business days.
For custom or bulk orders, processing may take up to 2–3 weeks, depending on quantity and product type.
You will be notified via email or WhatsApp once your order is ready to ship.

🌍 2. Shipping Methods & Delivery Time

We ship worldwide via trusted logistics partners.

Pakistan (Domestic):

Delivery time: 2–5 business days
Carriers: TCS, Leopard Courier, or equivalent

International Shipping:

Delivery time: 7–21 business days depending on the destination and customs
Carriers: DHL, FedEx, UPS, or freight (for large shipments)
Tracking details are shared once the parcel is shipped

Note: Delivery times may vary slightly due to customs or external delays.

💸 3. Shipping Charges

Shipping rates are calculated at checkout based on weight and destination.
For wholesale/export orders, shipping is calculated separately and communicated directly.

🛃 4. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, VAT, or import taxes applicable in their country.
Equicrafts is not liable for delays due to customs clearance procedures.

🧵 5. Custom & Bulk Orders

We offer special rates and timelines for wholesale or custom-made items.

Contact us directly for lead times, production schedules, and delivery options.
We aim to provide full support from order to shipment with proper documentation for import/export.

🛠 6. Service Commitment

We are here to ensure:

Fast response to inquiries within 24–48 hours
Regular updates on production & shipping status
Safe and secure packaging for all items
Friendly support for questions, changes, or concerns

🚫 7. Shipping Restrictions

We do not ship to embargoed countries or locations with courier service restrictions. If you’re unsure whether we ship to your country, please contact us before placing an order.