Effective Date: Jan 01, 2025
At Equicrafts, we are committed to providing reliable, timely, and transparent shipping and service experiences for our customers β both locally and internationally.
π¦ 1. Order Processing Time
- All in-stock items are processed within 2β3 business days.
- For custom or bulk orders, processing may take up to 2β3 weeks, depending on quantity and product type.
- You will be notified via email or WhatsApp once your order is ready to ship.
π 2. Shipping Methods & Delivery Time
We ship worldwide via trusted logistics partners.
Pakistan (Domestic):
- Delivery time: 2β5 business days
- Carriers: TCS, Leopard Courier, or equivalent
International Shipping:
- Delivery time: 7β21 business days depending on the destination and customs
- Carriers: DHL, FedEx, UPS, or freight (for large shipments)
- Tracking details are shared once the parcel is shipped
Note: Delivery times may vary slightly due to customs or external delays.
πΈ 3. Shipping Charges
- Shipping rates are calculated at checkout based on weight and destination.
- For wholesale/export orders, shipping is calculated separately and communicated directly.
π 4. Customs, Duties & Taxes (International Orders)
- International customers are responsible for any customs duties, VAT, or import taxes applicable in their country.
- Equicrafts is not liable for delays due to customs clearance procedures.
π§΅ 5. Custom & Bulk Orders
We offer special rates and timelines for wholesale or custom-made items.
- Contact us directly for lead times, production schedules, and delivery options.
- We aim to provide full support from order to shipment with proper documentation for import/export.
π 6. Service Commitment
We are here to ensure:
- Fast response to inquiries within 24β48 hours
- Regular updates on production & shipping status
- Safe and secure packaging for all items
- Friendly support for questions, changes, or concerns
π« 7. Shipping Restrictions
We do not ship to embargoed countries or locations with courier service restrictions. If youβre unsure whether we ship to your country, please contact us before placing an order.