Return & Refund Policy — Equicrafts

Effective Date: Jan 01, 2025

At Equicrafts, your satisfaction is our priority. We strive to deliver top-quality sheepskin products, but if something isn’t right, we’re here to help.

✅ 1. Size Exchange Policy

We understand sizing matters. If you receive an item and want to exchange it for a different size, you can do so within 7 days of delivery, under the following conditions:

• The product must be unused, unwashed, and in original condition.
• You are responsible for the return shipping cost.
• We will ship the replacement size once we receive and inspect the returned item.

Please contact us first to confirm size availability before sending the item back.

📦 2. Damaged or Defective Items

If you receive a damaged, defective, or wrong item, we sincerely apologize.

• Please notify us within 3 days of receiving your order.
• Send us clear photos of the issue via email or WhatsApp.
• We will offer a free replacement or a full refund, depending on the situation.

🔄 3. Conditions for Returns/Refunds

To be eligible for any return or refund:

• The item must be returned in original packaging.
• It must be returned within 7 days of receipt.
• You must provide proof of purchase (order number, invoice, or confirmation email).

💸 4. Refund Process

If approved, your refund will be:

• Processed via your original payment method.
• Issued within 5–7 business days after receiving and inspecting the return.

Please note: Shipping charges are non-refundable unless the issue is our fault (e.g., damaged, defective, or incorrect item).

⚠️ 5. Non-Returnable Items

• Custom-made or personalized products
• Items damaged due to misuse, improper care, or after use

📬 6. How to Request a Return or Exchange

Please email us at [contact.equicrafts@gmail.com] , with the following info:

1. Order number
2. Item(s) you want to return/exchange
3. Reason and photos (if applicable)

Our team will guide you through the return process.

🤝 Our Promise

We are proud of our craftsmanship and want you to feel confident shopping with us. If something goes wrong, we will do our best to make it right — quickly and fairly.