Effective Date: Jan 01, 2025
At Equicrafts, your satisfaction is our priority. We strive to deliver top-quality sheepskin products, but if something isn’t right, we’re here to help.
✅ 1. Size Exchange Policy
We understand sizing matters. If you receive an item and want to exchange it for a different size, you can do so within 7 days of delivery, under the following conditions:
- The product must be unused, unwashed, and in original condition.
- You are responsible for the return shipping cost.
- We will ship the replacement size once we receive and inspect the returned item.
Please contact us first to confirm size availability before sending the item back.
📦 2. Damaged or Defective Items
If you receive a damaged, defective, or wrong item, we sincerely apologize.
- Please notify us within 3 days of receiving your order.
- Send us clear photos of the issue via email or WhatsApp.
- We will offer a free replacement or a full refund, depending on the situation.
🔄 3. Conditions for Returns/Refunds
To be eligible for any return or refund:
- The item must be returned in original packaging.
- It must be returned within 7 days of receipt.
- You must provide proof of purchase (order number, invoice, or confirmation email).
💸 4. Refund Process
If approved, your refund will be:
- Processed via your original payment method.
- Issued within 5–7 business days after receiving and inspecting the return.
Please note: Shipping charges are non-refundable unless the issue is our fault (e.g., damaged, defective, or incorrect item).
⚠️ 5. Non-Returnable Items
- Custom-made or personalized products
- Items damaged due to misuse, improper care, or after use
📬 6. How to Request a Return or Exchange
Please email us at [contact.equicrafts@gmail.com] , with the following info:
- Order number
- Item(s) you want to return/exchange
- Reason and photos (if applicable)
Our team will guide you through the return process.
🤝 Our Promise
We are proud of our craftsmanship and want you to feel confident shopping with us. If something goes wrong, we will do our best to make it right — quickly and fairly.