Effective Date: Jan 01, 2025

At Equicrafts, your satisfaction is our priority. We strive to deliver top-quality sheepskin products, but if something isn’t right, we’re here to help.


1. Size Exchange Policy

We understand sizing matters. If you receive an item and want to exchange it for a different size, you can do so within 7 days of delivery, under the following conditions:

Please contact us first to confirm size availability before sending the item back.


📦 2. Damaged or Defective Items

If you receive a damaged, defective, or wrong item, we sincerely apologize.


🔄 3. Conditions for Returns/Refunds

To be eligible for any return or refund:


💸 4. Refund Process

If approved, your refund will be:

Please note: Shipping charges are non-refundable unless the issue is our fault (e.g., damaged, defective, or incorrect item).


⚠️ 5. Non-Returnable Items


📬 6. How to Request a Return or Exchange

Please email us at [contact.equicrafts@gmail.com] , with the following info:

  1. Order number
  2. Item(s) you want to return/exchange
  3. Reason and photos (if applicable)

Our team will guide you through the return process.


🤝 Our Promise

We are proud of our craftsmanship and want you to feel confident shopping with us. If something goes wrong, we will do our best to make it right — quickly and fairly.


Newsletter

Subscribe now to receive the latest news about discounts